GET IN TOUCH WITH ASHCOMBE LONDON

We're thrilled you're here—and even more excited to connect with you. Whether you've got a question about your order, want help choosing the perfect piece, or just feel like saying hi, our team is here for you.

Customer happiness is at the core of everything we do. So don't be shy—we respond quickly and always with care.

Reach us anytime at:

Email: support@ashcombelondon.com

Phone: +44 7782 219756

Our customer service is available from: Monday to Friday, 9:00 AM to 9:00 PM

COMPANY INFO

Shop Name: Ashcombe London

Company Name: KN Investments BV

Company Address: Botermelkstraat 49, Ninove, East Flanders, 9400, Belgium

Company nr.: 1041.060.121

Warehouse Address: 27 Applegarth Ave, Guildford, Surrey, GU2 8LX, United Kingdom

Frequently Asked Questions

Track an order
Once your order has been processed, you'll receive a confirmation email with your personal tracking number. Track your package anytime on our Order Tracking Page.

Shipping
We offer free shipping on all orders. Orders are typically processed within 2–3 business days, and delivery times may vary depending on your location and seasonal demand — you'll always receive tracking updates by email. Full details are in our Shipping Policy.

Returns & exchanges
You can return your order within 30 days of receiving it, as long as items are unworn, undamaged, and in their original condition. Email us at support@ashcombelondon.com or use our Contact Page and we'll guide you through the process. Full details are in our Return & Refund Policy.

Sizing help
Every product page includes a detailed size chart. If you're between two sizes, we recommend sizing up for extra comfort. If you're still unsure, just ask us — we're happy to help you find the right fit.

Payment methods
We accept American Express, Visa, Mastercard, Apple Pay, Google Pay, Maestro, and Shop Pay. All payments are protected by industry-standard SSL encryption.

QUICK TIP

If you're contacting us about an existing order, be sure to include your order number so we can assist you faster. You'll find it in your confirmation email.

We're not a big corporate team—we're real people, passionate about delivering sharp looks and comfort across the UK. You're not just a customer, you're part of our style community.

Talk soon,

The Ashcombe London team